Choose the category you want to remove. A recording or local video file is different from app settings, a recent-playback entry or an online record created by an action you requested.
SCREEN RECORDER
Screen Recorder
Delete a recording through Vidorec, Gallery or Files. The operating system's trash or backup may keep a recoverable copy until its own retention period ends.
Clear app data or uninstall Vidorec to remove local preferences and the random installation identifier. Media saved in Gallery or Files remains until you delete it there.
For AI-caption account records, caption balance, job history, stored caption text or support records, email the request from the address associated with the account.
VIDEO PLAYER
Video Player
Clear recent playback entries from Settings > Privacy > Clear recent list. This removes the list and watch positions, not the video files.
Clear app data or uninstall the player to remove preferences, favorites, the random installation identifier and any bounded support queue. Your media files are not deleted.
For Analytics, crash or submitted support records, include the installation or report identifier shown in the support preview, the app name and relevant dates.
DELETION REQUEST
support@deepliy.com
State the app, the record category and only the minimum identifier needed to locate it. Do not email a recording, private video, purchase token, password or secret key.
A minimum transaction, security or fraud-prevention record required by law or store reconciliation may be excluded from deletion. The reply will explain any exception.